*Discounts range from 2%-7.5% pending the product (eg. M365 vs D365) and only apply to Microsoft products.
Pricing Matrix for Support Services
Service fees are per month and calculated based on the type of product and # of users
Service
1-15 users
16-30 users
31-45 users
46-60 users
61-75 users
75+ users
Tier 1
$0.2 - $0.3
$0.35 - $0.5
$0.5 - $0.7
$0.65 - $0.9
$0.8 - $1.1
Contact
Tier 2
$0.4 - $0.6
$0.7 - $1
$1k - $1.4k
$1.3 - $1.8
$1.6 - $2.2
Contact
Tier 3
$0.6 - $0.9
$1 - $1.5
$1.4 - $2.1
$1.8 - $2.7
$2.2 - $3.3
Contact
NOTE - Customers not subscribed to one of our cloud service tiers ( or the tier they are on excludes some services) can still request assistance from our team on a time & materials basis. Our rates for cloud service support are:
$125/hr for a certified administrator
$175/hr for a product specialist
Materials/expenses are generally not required, but should the customer request onsite support, these items are invoiced at cost + 15%
Taxes, software licenses, or other 3rd party infrastructure costs are not included in the prices above.
