User License Mgmt.

Statements of work for digital administration (help desk) and fractional SME support tiers.

Choose one (1) of the following service levels:

Tier 1

Starting at $200/mth (Up to 15 Users)

Includes:

• License Management

• User Management

• Product Support

• Product Updates

• Support desk - Business Hours (8:30-4:30 MST)

Tier 2

Starting at $400/mth (Up to 15 Users)

Includes:

• Everything in Tier 1, plus

• Annual Digital Roadmap

• Annual User Survey

• Tips & Tricks Playbook

Tier 3

Starting at $600/mth (Up to 15 Users)

Includes:

• Everything in Tier 2 and;

• Digital workshop (in-person or virtual)

• New user onboarding sessions

• User offboarding (file retention, email fwd, access removal, pw reset, etc.)

• Custom helpdesk

• Discounted hourly rate for project work*

• Discounted Microsoft user licenses*

*Discounts range from 2%-7.5% pending the product (eg. M365 vs D365) and only apply to Microsoft products.

Pricing

Pricing Matrix for Support Services

Service fees are per month and calculated based on the type of product and # of users

Service	1-15 users	16-30 users	31-45 users	46-60 users	61-75 users	75+ users
Tier 1	$0.2 - $0.3	$0.35 - $0.5	$0.5 - $0.7	$0.65 - $0.9	$0.8 - $1.1	Contact
Tier 2	$0.4 - $0.6	$0.7 - $1	$1k - $1.4k	$1.3 - $1.8	$1.6 - $2.2	Contact
Tier 3	$0.6 - $0.9	$1 - $1.5	$1.4 - $2.1	$1.8 - $2.7	$2.2 - $3.3	Contact

NOTE - Customers not subscribed to one of our cloud service tiers ( or the tier they are on excludes some services) can still request assistance from our team on a time & materials basis. Our rates for cloud service support are:

• $125/hr for a certified administrator

• $175/hr for a product specialist

• Materials/expenses are generally not required, but should the customer request onsite support, these items are invoiced at cost + 15%

• Taxes, software licenses, or other 3rd party infrastructure costs are not included in the prices above.