Privacy Policy

Bison & Bird Inc. Privacy Policy

Updated: June 3, 2024

1. Introduction

Bison & Bird Inc. ("we," "our," "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [teambisonandbird.com], utilize our services, correspond digitally, participate in video/audio calls and recordings, and any other methods of interaction chosen by the client.

2. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, job title, and company name.

  • Business Information: Business address, business phone number, and other information relevant to our consulting services.

  • Technical Information: IP address, browser type, operating system, and usage data collected through cookies and similar technologies.

  • Financial Information: Billing address, payment details, and transaction history.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To Provide Services: To deliver and manage our consulting services, including customer support.

  • To Improve Our Services: To understand how our services are used and to improve and customize them.

  • To Communicate: To send you updates, newsletters, marketing materials, and other information that may interest you, with your consent, where required.

  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We may share your information with:

  • Service Providers: Third-party vendors and service providers who perform services on our behalf and are contractually obligated to protect your information.

  • Legal Requirements: When required by law or in response to legal processes, such as a court order or subpoena.

  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.

6. Your Data Protection Rights

Under PIPEDA, you have the following rights regarding your personal information:

  • Access: The right to request copies of your personal data.

  • Rectification: The right to request correction of any inaccurate information.

  • Erasure: The right to request deletion of your personal data, subject to certain exceptions.

  • Consent Withdrawal: The right to withdraw consent for the collection, use, or disclosure of your personal data.

  • Complaint: The right to lodge a complaint with the Office of the Privacy Commissioner of Canada regarding our handling of your data.

To exercise these rights, please contact us at support@teambisonandbird.com

7. External Access and Guest Use of Microsoft Teams

We use Microsoft Teams to facilitate communication and collaboration with our clients. External access and guest use of Microsoft Teams are managed as follows:

  • Guest Invitations: We may invite external users to join specific Microsoft Teams channels or meetings as guests. These guests will have limited access to our Teams environment and can only view and participate in the channels or meetings to which they have been invited.

  • Data Protection: All data shared via Microsoft Teams is subject to our data protection policies and is handled in accordance with PIPEDA and Microsoft’s own security and privacy measures.

  • Access Control: We control and monitor access to our Microsoft Teams environment to ensure only authorized individuals can join as guests. Guests must adhere to our usage policies and guidelines while accessing our Teams environment.

  • Information Sharing: Guests may have access to shared documents, messages, and other content within the Teams channels they are invited to. We advise our clients and guests to be mindful of the information they share in these channels to protect their privacy and confidentiality.

  • Recorded Calls and Transcripts: We may record calls and generate transcripts for the purpose of documentation and quality assurance. Guests will be notified before the recording, and these recordings and transcripts will be stored securely and only accessible to authorized personnel. By default, recordings are set to expire after 365 days.

  • Required Participant Agreement: Participants will be prompted and must agree to be recorded and transcribed. Participants' audio, video, and content sharing are turned off until they agree to be included in the recording and transcript.

8. Payments

We use QuickBooks, Stripe, and banking institutions to handle payments. These third-party services are responsible for processing your payment information securely. We do not store your full payment card details on our servers.

  • QuickBooks: When you make a payment, your payment information is processed by QuickBooks, and you can review their privacy policy here.

  • Stripe: When you make a payment, your payment information is processed by Stripe, and you can review their privacy policy here.

  • Banking Institutions: We facilitate payments through e-transfers, cheques, and wire transfers using major Canadian banking institutions. The information processed includes account details and transaction data necessary for the completion of the payment. These transactions are subject to the respective bank’s privacy and security policies.

9. Use of Microsoft Copilot AI Technology

We use Microsoft Copilot AI technology to improve our service delivery and productivity. The use of this technology is managed as follows:

  • Data Processing: Microsoft Copilot AI processes data to provide AI-driven insights and assistance. This data processing is subject to Microsoft's security and privacy measures.

  • Data Protection: Any data processed by Microsoft Copilot AI is handled in accordance with our data protection policies and PIPEDA. Sensitive and personal information is protected and only used for the intended purposes.

  • User Interaction: Microsoft Copilot AI may interact with users by providing suggestions, automating tasks, and enhancing communication. Users are advised to review and validate AI-generated content before use.

  • Transparency: We ensure transparency in our use of AI technology. Users are informed about AI involvement in the services they receive.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can manage your cookie preferences through your browser settings. For more information about our use of cookies, please refer to our Cookie Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions or concerns about this Privacy Policy, please get in touch with us at:

Bison & Bird Inc. Unit 302, 1812-4th street SW, Calgary AB, T2S1W1, Canada 587-330-5509 support@teambisonandbird.com

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